Which payment methods do you accept?

We accept bank cards (Visa, Mastercard, CB), PayPal and Apple Pay. All payments are secured by SSL encryption. We never store your bank details.

When will I be charged for my purchase?

Your card is charged when the order is confirmed. You receive a confirmation email immediately after payment.

Can I cancel or change my order?

You have 2 hours after placing your order to contact us. After that, the order is passed on to the logistics team and can no longer be changed. Write to us at [email protected] with your order number.

My order was declined, do I need to place a new one?

No. If your payment was declined, your card has not been charged. Check your card details and try again. If the problem persists, contact your bank and then our team.

Is online payment secure?

Absolutely. We use Stripe to process payments. Your data is encrypted, our site is SSL certified, and we never store your bank details. It is the same level of security as major online banks.

What are the delivery times?

Orders are prepared within 1 to 3 business days.

For mainland France, the estimated delivery time is 3 to 31 business days depending on the model, the variant and the available carrier. A precise delivery date is shown on each product page and in the cart.

Shipping is free within mainland France. For other European Union countries, costs vary according to the destination and are shown when you order.

Order tracking is included with every shipment.

How can I track my order?

As soon as your order ships, you receive an email with a tracking link. You can also log in to your account on our site to see the status of your order at any time.

Can I change my delivery address?

You have 2 hours after placing your order to contact us and change the address. After that, contact us and we will do our best, but we cannot guarantee the change if the shipment has already been prepared.

Can I have my order delivered to several different addresses?

No, each order can only be delivered to one address. If you want to send products to different addresses, you need to place several orders.

Do you deliver internationally?

Yes, we deliver throughout the European Union. Delivery times and costs vary according to the destination country. The exact details are shown during checkout.

Where do your suitcases come from?

We select our models from tracked logistics partners. Some products ship quickly from Europe, others need a longer transit time. The delivery time shown on the site is therefore deliberately cautious, to avoid any unpleasant surprise.

How many days do I have to return an item?

You have a 14-day legal withdrawal period, which MonCabine extends as a commercial gesture to 60 days after receipt to return your order.

How do I return an item?

Contact us by email at [email protected] with your order number. We will send you a prepaid return label. You have nothing to pay for the return. You can choose a refund or an exchange (another size, colour or model, subject to availability).

How long does the refund take?

Once the product has been returned and checked by our team, the refund is made within 14 days (usually 3 to 5 business days) to the bank card used for the purchase.

What if my product is faulty or damaged?

Contact us immediately with photos of the product and your order number. We arrange a free return and send you a replacement product as quickly as possible. No questions asked.