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About us

About us

A small French business with a single obsession: sparing you a bad surprise at boarding.

MonCabine was born from a simple frustration: buying a “cabin” suitcase and being turned away at the gate because the advertised dimensions did not match reality. We decided to do things differently: few products, clear sizes and honest information.

French business Tracked delivery Customer service in French
The MonCabine team

Our story

We don’t sell a thousand products. We prefer to take good care of a short selection.

MonCabine is a French sole proprietorship, based in Paris and active since 2019. Behind the site there is no large group and no call centre on the other side of the world: a small, independent business that answers its customers itself.

The starting point is simple: general stores label models as “cabin suitcases” when they exceed the permitted sizes, and the real dimensions are often buried at the bottom of the product page. We do the opposite: a short selection of cabin luggage, with dimensions stated clearly from the start.

Our rule: tell it like it is. Dimensions, weight, estimated capacity and the airlines where the model may be a tight fit are shown on the product page. No vague logistics promises, no waffle.

Our commitments

We don’t promise the moon. We stand by what we write.

Secure, encrypted payment

Payments go through Stripe, on an SSL-certified site. We never store your card number.

Returns within 60 days

If the model doesn’t suit you, you can return it within 60 days (beyond the 14-day legal withdrawal period). Prepaid return label, no endless questionnaire.

Tracked delivery, clear estimate

Tracking number sent by e-mail as soon as your order ships. Depending on the model and the carrier, allow 3 to 31 business days, with a precise date shown on each product page: we prefer an honest estimate to a false express promise.

Real customer service, in French

No chatbot going round in circles. You write to [email protected], and we read and answer every message within 24 business hours.

Honest product pages

Dimensions, empty weight, estimated capacity and compatible airlines are stated clearly, including the limits of each model.

A short selection, designed for the cabin

Rather than an endless catalogue, a few models chosen to meet the cabin sizes of the main airlines.

Secure payment We use SSL encryption for 100% secure payments
100% satisfied You have 60 days to change your mind
Need help? Our French customer service guarantees a reply within 24h
Tracked shipping Your order will ship within 24 to 48 hours. (Worldwide delivery)
[email protected]
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We are here to help

A question before you buy? We prefer an honest email to an avoidable return.

If you are hesitating between two sizes, write to us. We would rather advise you for free than handle a return.